As promised here is the feedback from the talk I took part
in Thursday the 2nd of October.
So much positive feedback there are some real gems including:
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please keep educating
us students: we have a long way to go!
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This was an invaluable
session – it brought what career we have chosen into reality. Both the SU and
Carer’s stories were important to hear and I will certainly remember many of
the points discussed.
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And you have to love this one. . .
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The seating could have been rearranged to make it less formal (I will
bring screwdrivers next time so that we can rearrange the lecture theatre!!!)
Enjoy the rest and happy reading.
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Course
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Physiotherapy & Occupational Therapy
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Date
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2/10/2014
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Unit
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Skills
for Therapy Practice
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Year Group
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1
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Session 1
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Service user/Carer
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Justin
and Andrea
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What
did you learn from this session?
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How
our attitude impact heavily on service users feelings and experience
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I
have learnt that compassion can gave a place in professionalism
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Importance
of compassion and ability to show it (4)
·
Importance
of non-verbal communication (8)
·
Communication
is key to give the best care (10)
·
Read
notes/find out history background before seeing a patient (5)
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Be
human/show understanding (4)
·
Importance
of small pieces of communication e.g. quick/thorough
·
Patients
responding significantly to personal care and understanding of their
condition, history and current status
·
Be
clear with diagnosis and support options/treatment
·
Insight
into health care from a different perspective
·
Tips
on how to communicate with patients so they receive the best care for them
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Outlook
on life in the health care service from the service user viewpoint
·
Very
good sessions, to hear about their experience, very emotive
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Good
to understand how your actions and words make other feel
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Importance
of empathy (2)
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Importance
of treating a patient holistically
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The
extent to which both service user and carer are affected both emotionally and
physically and how they both view the healthcare professional which gave a
good idea on how to improve my communications and develop as a healthcare
professional
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Be
supportive, show emotion (2)
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Understanding
while remaining professional
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How
the condition impacts their lives
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How
communication can have a positive and negative impact on their experience in
a healthcare setting
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Given
valuable information that can be taken throughout the course and placements.
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How
the patients sees the treatment they receive, what they see as important and
what not to do
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Importance
of valuing the person
·
being
mindful of communication
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Having
an understanding of how patients can feel in different situations
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How
important communication is to achieve patient satisfaction
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Good
insight into the experience of service users, how to approach service users
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Find
an effective way for communicating that you understand and care , don’t just
maintain a professional straight face
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Give
email address for further questions or as a follow up session
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Physical
environment can communicate a lot, eye level, don’t have to be in a higher
chair, take note of physical environment
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I learnt what not to do, in terms of communication and what are the
most important things when communicating. I will keep these in mind on
placements and when practising in skills sessions
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After working in the NHS for 4 years, it’s nice to see the Trust through
the eyes of the patient. It’s an amazing insight, which truly showed the
importance of, not only the medical care, but how the whole experience is
communicated.
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The right way to communicate to clients; to allow them to feel
comfortable and happy with the service.
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The good and bad experiences from clients; what they look for in the
professional
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The importance of effective communication and how ineffective
communication can impact upon the service the patients receive
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How to communicate effectively;
understanding how a patient/carer could feel if communication is poor and how
to rectify this.
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How important it is to service
user when compassion is shown by the professional.
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To be aware of communication
barriers when talking to service users.
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The importance of good
communication skills and how you use them to provide effective support.
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To put yourself in the service
user’s situation to have empathy.
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How different medical
professionals approach different situations; how people’s roles make the
service user/carer feel.
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How important verbal and
non-verbal communication is (5)
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Show that you are listening and
care, and pay attention to what they are trying to communicate.
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The sort of skills that are
important to develop
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To be myself; show my
compassion.
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The major effects that
communication skills of healthcare professionals can have on service users’
lives.
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The effects of all aspects of
the healthcare professionals’ communication; body language, listening skills
etc. not just what they say.
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Lots of tips on how to improve
our communication methods and what to avoid. Nice to get a service user point
of view.
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The importance of adapting
communication with each person you deal with and treating people as a whole
while relating on an emotional level.
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The importance of communicating
effectively and the potential consequences of this if communication breaks
down.
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That communication is the most
important aspect of the job
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To be myself because we are all
people and we want to be treated as people and not just therapist and
patient.
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To be aware of patients’
feelings that may not be conveyed verbally.
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That OTs play an important role
and it is important that we remember we are humans!
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I learnt a lot of tips from both
of you that I can put into practice throughout the course.
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Communication can be conveyed in
so many ways, from what is intended to how it is viewed by others
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Carers are just as important as
patients
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Communication is key.(2)
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Self-awareness and awareness of
others is important to be able to communicate effectively
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Showing empathy; not being a
blank face to someone.(2)
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What makes a good professional
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Insight from those in a SU/Carer
position. Having worked in similar fields, allows me to reflect back on
situations to improve future practice.
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I became aware more of how my
actions and personality can effect communication with others. It was
interesting to hear from both the SU and the Carer about their experiences.
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What could have been done differently?
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Nothing (19)
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More view points from those who have used Physios
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More time (3)
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More time for questions (3)
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Allow more time for Q&A (3)
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Nothing (3)
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Nothing; well planned out
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Left blank (4)
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More time for questions
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Professional’s view??
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Maybe been given a quick
break/talking time between the end of talk and questions, so have some time
to think about what we would like to ask.
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More time with the service
users; maybe getting to speak on a 1:1 if we didn’t feel comfortable asking
questions in public.
Some
students interpret this question to mean what could have been done
differently for the SU or carer
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Many things and the
underlying route was communication. I feel like they both could have had more
support. However it seemed like the OTs in both situations were the best sort
of help
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Comment (s) for the service user/carer
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Thank you (4)
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Interesting, passion, helpful (4)
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Useful learning tool and experience
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Useful to see a service users point of view
first hand (2)
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Excellent presentation skills
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Very helpful and informative with
experiences (2)
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Can help relate our skills learnt with
patients issues
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Inspirational speaking
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Lovely and very open on personal issues
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Strong and inspirational people (2)
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Nothing (3)
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Thank you for your time it has given me a
greater understanding
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Engaging, entertaining homed in on
emotional messages
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Will never forget the stories
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Well told stories, thank you for sharing
such personal and emotional thoughts and feelings
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Great overview of life experiences
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A lot of respect for both, very impressed
with how positive both persons were and they truthfully told their stories
and experiences
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Thank you for the talks I feel your
experience will make me a better and more understanding physiotherapist
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Thanks very much, session was absolutely
fantastic and very engaging. I gained
a lot and really appreciate your time, all the best
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Very encouraging and engaging
sessions/talks. Very useful information
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Lovely people, truly an
inspiration, Thank you for your time.
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Stay strong.
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Very interactive
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Very useful to receive teaching
from a different point of view in order to understand the importance of
communication to service users.
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Thank you so much for coming!
You are both very inspirational people. (4)
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Thank you so much for coming. I
will remember your stories and experiences when in practice.(2)
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Thank you both so much for
giving up your time and helping us improve our communication skills.
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Thank you so much, it is great
to hear opinions on what makes a good/bad service.
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Thank you for sharing your
stories; it has definitely had a positive impact.(3)
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Very interesting to hear
experiences.
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Thank you for a fantastic
insight into how we communicate.
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Excellent insight into your
thoughts and experience; very helpful and honest.
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You provided a detailed insight
into being a service user and the importance of communication.
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Really interesting and engaging
talk. Helpful to have what we are learning, put in a real life context.
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Really enjoyed the session; it
was good to hear personally first-hand what a service user wants and what
they appreciate from an OT and can take on board what you found beneficial or
not.
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Very engaging; provided lots of
information through anecdotes; really beneficial for OTs.
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Very interesting to listen to;
made the stories interesting and easy listening. Really good to hear the
feedback about how good OTs have been.
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Listening to your experiences
was food for thought – please keep educating us students: we have a long way
to go!
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Amazing explanations! Thank you
for sharing your stories in such detail.
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Extremely informative; very
interesting.
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You were both fantastic – thank
you.
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Thank you – it opened my eyes
more to the importance of listening, communication and compassion.
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